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Contact Us

Speak with our team about equipment, projects or service. We respond to all enquiries within one business day.

Phone

02 7989 1215

Mon – Fri, 9:00am – 5:00pm AEST

Email

service@medtecktherapeutics.com.au

We reply within one business day

Address

4/114 Pyrmont Bridge Road
Camperdown NSW 2050, Australia

4/114 Pyrmont Bridge Road, Camperdown NSW 2050

Make an Enquiry

For equipment supply, treatment room projects or service requests. Healthcare professionals and organisations only.

Medteck supplies to healthcare professionals and organisations only. We do not sell to the general public.

Service Coverage

Areas We Service

Based in Camperdown, NSW, we supply and service equipment for healthcare providers across Australia.

NSW — Sydney Metro

Same-day or next-day on-site service across Greater Sydney, including Camperdown, North Shore, Eastern Suburbs, Western Sydney and Sutherland Shire.

NSW Regional

Scheduled service visits to Newcastle, Central Coast, Wollongong, Blue Mountains and regional NSW centres by appointment.

Interstate Supply

Equipment supply and remote support to VIC, QLD, ACT, SA and WA. On-site commissioning arranged for multi-device projects and department fit-outs.

Remote Support

Phone, email and video support for clients nationwide. Consumables and replacement parts shipped Australia-wide via tracked courier.

Direct Contacts

Department Contacts

Reach the right team directly for faster response on your specific enquiry type.

Sales & Equipment Enquiries

Product specifications, quotations, availability and new equipment orders.

02 7989 1215 service@medtecktherapeutics.com.au

Projects & Fit-Outs

Treatment room design, department fit-outs, multi-device projects and commissioning.

02 7989 1215 service@medtecktherapeutics.com.au

Service & Maintenance

Equipment repair, scheduled maintenance, calibration, safety testing and technical support.

02 7989 1215 service@medtecktherapeutics.com.au

Service Request Process

What to expect when you contact us for equipment supply or service.

1

Submit Enquiry

Complete the enquiry form or call us with your requirements, clinic type and timeline.

2

Consultation

Our team contacts you within one business day to discuss specifications, suitability and options.

3

Quotation

Receive a detailed written quote with specifications, pricing, lead time and warranty terms.

4

Delivery & Support

We arrange delivery, installation, training and ongoing service for the life of the equipment.

Business Hours

Monday – Friday 9:00am – 5:00pm
Saturday By appointment
Sunday Closed
Public Holidays Closed

All times Australian Eastern Standard Time (AEST). On-site service visits may be arranged outside standard hours by appointment.

FAQ

Frequently Asked Questions

Common questions from clinics and healthcare providers.

Do you sell equipment to the general public?
No. Medteck Therapeutic Systems supplies exclusively to healthcare professionals and organisations — physiotherapists, rehabilitation centres, private hospitals, sports medicine clinics and aesthetic therapy practices. We do not sell directly to the general public. Please contact us to verify your eligibility.
Are your devices TGA-approved and ARTG listed?
Yes. All devices we supply are listed on the Australian Register of Therapeutic Goods (ARTG) under the Therapeutic Goods Act 1989, administered by the TGA. We source exclusively from manufacturers certified to ISO 13485 and devices carry CE marking. Compliance documentation is available on request.
Do you provide installation and operator training?
Yes. All equipment supply includes on-site installation (Sydney metro) or remote setup guidance (interstate), safety testing, calibration verification and operator training. Our biomedical engineers ensure your team is confident in safe operation before sign-off.
What warranty do you offer on equipment?
Warranty periods vary by manufacturer and device type, typically ranging from 12 to 36 months. All warranty terms are confirmed in the written quotation. Our service team handles warranty claims locally, coordinating directly with the manufacturer to minimise downtime.
Can you service equipment we already own?
Yes, for supported brands and device types. Our biomedical engineers provide scheduled maintenance, calibration, safety testing and repair for a range of physiotherapy and rehabilitation equipment, regardless of whether it was originally supplied by us. Contact our service team to confirm coverage for your specific devices.
Do you supply consumables and replacement parts?
Yes. We stock and supply consumables and replacement parts for supported device ranges — including ultrasound gel, electrode pads, therapy applicators, laser handpieces and CPM consumables. Contact us with your device model and part requirements for pricing and availability.
How quickly can you respond to a service request?
We respond to all enquiries within one business day. For Sydney metro clients, on-site service visits can typically be arranged within 2–3 business days for non-urgent issues, and same-day or next-day for critical equipment faults. Interstate clients receive remote support with scheduled on-site visits as required.
Can you provide a full treatment room fit-out?
Yes. Our Treatment Room Solutions service covers complete department fit-outs — from equipment selection and room layout planning to multi-device supply, installation, commissioning and staff training. This is ideal for new clinics, department expansions or relocating an existing practice. Contact our projects team to discuss your requirements.